Home/Terms and conditions
Please read these terms before you order. They explain how we make, ship, change and refund what you buy from BriYoshPROPS.
These terms apply to every order placed on this website. BriYoshPROPS is a small French business run by one person, and the seller's details are in our legal notice.
When you place an order, you agree to what is written here. If something is unclear, write to us before you buy: we are happy to explain.
The price, the options and the production time of each item are shown on its product page. Shipping costs are shown at checkout before you pay.
Your order is confirmed when you receive our confirmation email. Payments are handled securely by Shopify and its payment partners, and we never see your card details.
Please check your shipping address and contact details before you pay. If an address is wrong or incomplete, we cannot be held responsible for a late or lost parcel.
Our pieces are 3D printed, sanded, painted and assembled by hand, one order at a time. This is why the production time is not the same as the delivery time: it only covers the making of your item, and shipping starts once it is finished.
The time shown on the product page is an estimate. It can change with our workload, the materials in stock or a print that has to be redone. If your order will be late by a significant amount, we will tell you by email.
If a piece does not meet our standards, we remake it before sending it, even if it takes a bit longer.
Faceshells are made to the size and options you choose, so please use the size chart and the fit guide before ordering. For every product, take a moment to read the description, what is included and any limits mentioned on the page.
If you are unsure about a size, contact us first. We would rather answer a question than remake an item.
Because each piece is finished by hand, small differences can exist from one item to another: a slightly different shade, a faint print line, a tiny variation in the texture. This is part of handmade work and is not a defect.
A real defect is something that stops the product from being used as described or that clearly differs from the pictures. See "Damaged, faulty or wrong items" below.
You can ask us to cancel your order within 48 hours of placing it, as long as we have not started making it. In that case, you get a full refund to your original payment method.
After that point, we cannot cancel an order, since the item is already being made for you. Your legal rights are not affected.
A faceshell is made for you, with the size and options you chose. Under French law (article L221-28 of the Consumer Code) and EU Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. This means faceshells cannot be returned or exchanged because of a change of mind.
This does not affect your rights if a faceshell is faulty or does not match your order.
Products that are not personalised, such as webshooters, can be returned within 14 days of delivery.
To return an item, write to us first, then send it back unused, in its original condition and packaging. The cost of the return shipping is yours, unless the item is faulty or we made a mistake. Once we have received and checked the item, we refund you to your original payment method within 14 days.
Original shipping fees, customs duties and taxes paid on import are not refunded, except when the return is caused by our mistake or by a defect.
We ship worldwide. The delivery times you see are estimates given by the carrier, and delays can happen because of customs, weather, holidays or other reasons we do not control.
If your country charges import duties, taxes or customs fees, they are not included in the price and you pay them to the carrier or the authorities. These charges depend on your country, and we have no influence on them.
Please check your parcel when you receive it. If an item arrives damaged, faulty or is not what you ordered, write to us within 14 days of delivery with clear photos or a short video. We will find a fair solution: a repair, a remake, a replacement or a refund.
This delay is a request for quick contact and does not remove your legal rights. In France and in the European Union, you also benefit from the legal guarantee of conformity (articles L217-3 and following of the Consumer Code) and from the guarantee against hidden defects (articles 1641 and following of the Civil Code).
For any question or problem with an order, please contact us first. This is the fastest way to solve it:
Email: contact@briyoshprops.com
Instagram: @briyoshfr
We read every message and answer each case one by one, in good faith.
If we cannot find an agreement, consumers in the European Union can refer the dispute for free to a consumer mediator, in accordance with the French Consumer Code:
You can also bring the matter before the competent courts. Nothing in these terms limits the rights you have in your country of residence.
We may update these terms from time to time. The new version is published on this page with its date. The terms that apply to your order are the ones that were online when you placed it.
Need help with an order?
Questions about sizing, production times or your order? Reach out first and we'll find the best solution.
